Refund policy

Draft — to be reviewed by a qualified legal adviser before launch. Details in [square brackets] still need to be confirmed.

We want you to be happy with your course. This policy explains when you can ask for your money back, and how.

Try before you buy

Many courses have free preview lessons, and you can start with free introductory lessons after creating a free account. Please use them to check that a course suits your level before you buy.

When you can ask for a refund

• Soon after buying: within [7] days of purchase, if you have completed no more than [a small part] of the course.
• If you were charged twice or charged the wrong amount — we will refund the extra payment.
• If a problem on our side stops you from using a course and we cannot fix it within a reasonable time.

When a refund is not usually possible

• after the refund period has ended, or when most of the course has been completed;
• when a certificate has already been issued for the course.

How to ask

Send us a message through the contact page or email support@myedu.lk. Please include the email address of your myedu.lk account and your order number. We will reply within [number] working days.

How refunds are paid

Approved refunds are paid back to the original payment method through our payment provider. Your bank may take a few more days to show the money in your account. When a purchase is refunded, access to that course ends.

Your rights

This policy does not affect your rights under Sri Lankan consumer protection law.